Declines reasons in online processing

Online merchant’s volume approval rate is affected by the situations and reasons in many ways.

In addition to the decline from bank system risk control and customer side reasons. There are the following situation cause a transaction failed in third party Payment Gateway.

1. Network problems: The network down or failed to return timely happens, an processing order will be interrupted and cannot be completed. The order processing result is returned with timeout or failed. Sometimes, customer under such situation may submit again if the page does not feedback. The repeatedly submission will still get declined. The network problems doesn’t necessarily mean an charge request get declined. It happens that the money has been charged but the returned order status is failed. This is due the network issue occurred after the charge successful but not able to report back. This sometimes may cause customer complaint and chargeback. It is required the payment system timely check the timeout transactions and check reconciliation with the bank system.

2. Bad cards: The declined transactions from bad cards are forbidden by the bank system and third party payment system. Bad cards such as: stolen card, restricted card, expired card, lost card means the transaction is not paid by the card holder himself. The transaction will get declined for illegal. If bad card transactions are too much, the merchant reputation will be affected. It is recommended to contact the customer for proof of authorization for such suspected order request.

3. Other reasons: Transaction not allowed for card: this may from the customer issuing bank or the acquiring bank. The customer can try to contact the card issuer to check the declined details.

credit card using income for bank

Applying for credit card get gift, consuming by credit card with cash back... credit card application and using have so much benefits. Many of us applied for multiple credit cards based on the above given reasons. However, we have no idear that only if you starting to use credit card for consuming, the bank has earned from you. How does the bank earn from your credit card Payment Gateway:

　　1、credit card interest revenue. The card holder overdraft the credit limit, which generates interest. This is the main part of the credit card revenue. If card holder pay the bill overdue or pay minimum amount, the interest will be generated. It is about 5%.

　　2、credit card annual fee. Bank charges the maintenance fee annually from the card holder, most of are for platinum card, diamond card or the special card which does not waive the annual fee.

　 3、credit card withdraw fee and punishment fine. Card holder has to pay processing fee for withdraw from credit card even if it’s the money you deposited in it. Due to unpaid caused overdue payment or fee from consuming exceeds the credit limit, these are the fine for the punishment revenue.

　　4、credit card processing fee. Card holder apply for payment in installments , which is the processing fee revenue for bank. In recent years the installment business is very popular, bank naturally welcome card holder payment by installments.

　 5、other income. Credit card replacement fee, reported lost fee etc. This part of fee is much less compared to the other fees.

　 6、credit card swipe fee. When customer purchase something from merchant, merchant will be charged by a certain percentage of transaction amount as a fee by the bank. This part has nothing to do with the cardholder.

B2B issues for shop owners

Let’s see what small business owners are thinking about B2B. Small business need much bigger platform to do marketing, to receive credit card payment or Payment Gateway by other method. B2B actually has come into fast growing period of market penetration. From overview, the market penetration rate is not bad, even reaches up to 90%. The small business has gone through from not familiar-not understand-know a little bit-understand much of it. However, the issues existed within the actual progress: business strategy, product problem, operation problem, shipping problems have been caused serious issues, which are required concerns.

Most of store owners think the price can not compete with distributor, therefore they turn around and give up B2B platform for product resources buying. Under the general situation in this environment, the store runner is very sensitive to price when they buy products. From the view of market law, merchandise can be classified as: price sensitive merchandise and price non-sensitive merchandise. For price sensitive product, you have to make sure the price advantage for your merchandise, before it come into being a competitive advantage. Without that, it is very hard for enterprise to survive.

Another opinion from store owners are: merchandise is not good. In specific, this includes: merchandise does not have brand name advantage, no category goodness, it cannot satisfy store owner one-stop buying needs.

So all above, B2B is just a supplement stock channel. If B2B want to be a main buying resource for shop owners. It must gain merchandise advantage.

Due to most of B2B enterprise does not have the ability of stable product resource organizing. Short of supply is a very serious issue for them. It is also a cause for reduced re-buying rate from shop owners. The shop owner need stable and sustained product resource supplier guarantee. If the product short for one time, twice or more, you lost your customer. The above issues still need attention for B2B enterprises.

Endless loop in foreign trade

Foreign trade and ecommerce Payment Gateway may have a lot of endless loop. While some of endless loop are caused from the person hooked by his own lies. For example: phone has been an important communication method in foreign trade business. For developing new customer, if you don’t know how to do phone communication, then it will be labor hard to little avail.

Still many friends have their own reasons to explain why he does not have to make a phone call. I want to say one thing, it’s because you dare not to call, you don’t call. You never call therefore you don’t know how to communicate by phone.

This is one kind of endless loop. Not to break the drop-dead halt, you will not be able make break through in phoning. No direct communicating on phone, the path of market developing will be very hard. I believe no one can accept this consequence.

To break this drop-dead halt, our method it to create a standardized process in serving customer by phone. Staff does repeated exercises and forms a work habit by quantization.

For some skilled tele sales, they are different and excellent in speaking way, professional level:

They are better on developing new clients. Although your company provide clients profile and resources, but they still find in many other areas: forum, recruit information, google, baidu and so on.

They can be very patient on studying when is the best time for calling. Such as 3pm to 6pm.
His voice can be very sincere and professional. He often record his own voices on the phone so he know which part to adjust the speed and way, to remove the redundant words.

The words he uses is varied according to different people instead of a set of template.
And he knows his product well and customer psychology.

Credit card usage

Using credit card to purchase online is very common. While some store charges transaction processing fee, some not. Why is that? And if merchandise purchased by credit card needed return, where does the refund issued?

As a matter of fact, credit card purchase does charge processing fee. Some store does not charge is because the fee has been undertaken by the seller. While some other store transfer the fee to consumer. For consumer when you buy something and it charges the fee, you can turn to other store to buy.

It is unavoidable that sometimes you may have bought something that looks different from the picture on the website. Or the size does not fit or other situation when you want to return a merchandise. If refund is requested, than where is the Payment Gateway for the order refunded. And how long will it take? Obviously, if payment by credit card, the refund will be credited the same way to your card. The time for the refund procedure is generally 1-5 working days. The cross border refund takes longer at 2-4 weeks or more.

When you enjoy the credit card benefits and the convenience, you are also recommended to notice the card security in payment. Especially in credit card consuming peak time. As card holder, you have to make sure the credit card using environment in safe.

In recent years, credit fraud across abroad tend to lead to domestic environment. The hack technology attack database to steal information, along with the new payment methods are developed. The credit card payment risk is taken on high technical, global and professional and diverse, according to bank officer. The fraud risk control technology and method requirement is more and more high and the challenge is going to be big.

Gain more traffic for your store

When you post a new item on your website store. You probably would be then expecting the traffic from customer increasing like exploded. As a online store owner, traffic of visits is so important. It directly affects your trading volume of Payment Gateway. Other than the traffic by paid, we are going to discuss at the point of free traffic.

For new item posted online, the free traffic is secured by two points: 1. free traffic of searching especially through wireless terminal. 2. Homepage views volume from Brand ecommerce platform. For homepage views volume, quite a bit of views is from the part which is recommended to each particular user according to their like based on purchasing history. The principle for gaining this part volume is: To recommend the most likely to be purchased merchandise for consumer. In other words, in tag point of view: when your store tag and product tag more specific, your merchandise is more likely to be recommended in front of goal oriented customer in priority. Therefore from this point, you are advised to strengthen your store tag and new item tag.

First make sure the characteristic of your whole store’s main style and the price united.

The elements that decide product tag are: headline, main image, category, characteristic, details etc. Store tag is decided by the product tag. For example, your store sells shoes of which the price range is 84 to 187 dollars. Thus the store tag is very specific. If all item style are belong to “elegent”, the store tag is able to be defined as elegent.

Second guarantee the click rate for your new item posted in first week.

To promote the click rate, the emphasize is something you can control. Such as: main image, headline. Because it’s new item, as for trading number, price, etc. these elements are not under your control. Then note the relativity between headline and main image. As we all know when customer search, the conduction is conveying a kind of demand signal. If your main page can highlight the words with which customer is searching, your click rate is going to be higher.

Online store operation

Most of time the problem appears advertently, the real test to online store operation level is how to catch the subtleties which reflects the problem in the credit card Payment Gateway platform. There are some points that many of sellers may have neglected in the operation, which is tiny but fatal.

These data continuous changes will affect your store synthetic weight.

In general, a store data is stable, but it is noticeable that in some circumstances you have not received notification of violation and being right down, but your store traffic is being letting down. It is normally because some of data in your store has been continuously changed around 7 days. 7 days is just a examine cycle for search engine to store data and merchandise data.

1.Store level rank continuously glides for a week

Store level main purpose is the top ceiling for free natural search traffic. If your store level rank is keeping gliding for a week, your store synthetic quality score will be affected. The platform search engine will determine your store competitiveness is reducing, therefore they cut down your natural search traffic. The problem will go worse: traffic goes down, store level keeps gliding, and it goes into this vicious circle. So when you find your store keeps gliding, the immediate jobs to be done is following: 1. Check the reason: transformation rate, single price, or traffic, or violation 2. To remedy as soon as you can.

2. Customer satisfaction keeps gliding for a week

The customer satisfaction score is a direct reflection of customer happy or not with your store. This is going to be a more and more important index, of which is its trend but a single day change. As its status is fluctuated, the rise or down for a single day is normal. However the continuous down will give rise to affection to your store.

3. After sale service synthetic index percentage keep gliding for a week

This is a reflection of synthetic situation includes your refund rate, refund delays period, dispute etc. You need focus on your ranks, if your rank is gliding continuously, you will have to pay attention to it.